You have reached the official support website for AccuRate, the software package developed by the CSIRO for the energy rating of dwellings in Australia and New Zealand.

This website is primarily intended to provide HelpDesk support services and training for the AccuRate software package, at various levels as described below. The site is accessible to those who have appropriate membership, as explained below. The site contains many items of valuable advice about how to apply the software correctly and how to solve problems that have arisen. Most of the advisory items are only available to subscribers and so you need to subscribe to keep up to date with the latest information about AccuRate.

To access any of the HelpDesk information about the AccuRate software, you must first register and secure a password. This will take up to approximately 24hrs from when you submitted your details. The registration of users allows us to monitor the website usage and provide security to authorised members. There is no charge to register.  

The AccuRate Help Desk & Maintenance membership is available in two levels: Basic (Standard) or Premium.  Details of the various levels of support are described on the Hearne Scientific website. AccuRate Maintenance & Support can be purchased through the official distributors: Hearne Scientific at their website (http://www.hearne.com.au).

The site is private and is accessible to those who have an appropriate membership as explained below. When you purchase either a Basic or Premium Maintenance subscription, we will ask you to Pre-Register  to choose a username and password (if you have not already done so).

As soon as Hearne Scientific notifies us of your new or renewal subscription we will turn on your access to the services offered in this web site.

The AccuRate software and AccuRate Support can be purchased through the official distributors Hearne Scientific.
The facilities available on this web site include:

The Help Desk membership which is available at two levels:

• Basic (Standard) Maintenance or
• Premium Maintenance

Details of the various levels of support, are described on the Hearne Scientific web site.

If you have registered but have not subscribed to a Maintenance Plan, then you access will be limited to the FAQ data file which will contain information about technical upgrades and fixes as they are resolved. You can submit questions about the software and a response will be placed in the FAQ section of the web site when we have an answer. There is no provision of Q&A support at this level of membership. You will not have access to important user information pages nor additional training materials and tools such as the AccuRate Construction Selector (ACS).

If you have a current subscription to the AccuRate  Maintenance Plan then you will receive email newsletters that will be produced on a needs basis with information about upgrades, fixes and the like. The newsletter will have two levels of access: Basic and Premium

If you have subscribed to the Basic (Standard) Maintenance plan, then you will receive information on new technical materials and fixes associated with the operation of the software as well as new rules, adjustments and data tables. It will not contain training material upgrades. You can access support by requesting help by email only.

If you have subscribed to the Premium Maintenance support level your newsletter will contain a section on Tips ‘n’ Tools for modeling unusual or new dwellings, ideas for short cuts and work-a-rounds in the software. Where appropriate this section will be illustrated with drawings and diagrams to assist the user. You will receive an upgraded version of The AccuRate Trainer from time to time (but not less than annually). This upgrade will have expanded training modules to cover current progress with energy rating. As a Premium Maintenance Plan member, your request will receive priority attention and we will respond quickly by phone or email, which ever is the more efficient to address the problem.

Your feed back is always welcome to help us make the web site more useful to members and users in general.